Last updated: March 24, 2026
We collect information you provide directly to us, including: name, email address, date of birth, state of residence, phone number, and payment information. We also collect information automatically when you use our services, including IP address, device information, browser type, and usage data. For KYC verification, we may collect government-issued identification documents, proof of address, and social security numbers as required by law.
We use your information to: (a) provide, maintain, and improve our services; (b) process transactions and send related information; (c) verify your identity and comply with legal requirements; (d) send promotional communications (with your consent); (e) detect and prevent fraud, abuse, and security incidents; (f) comply with legal obligations; and (g) provide customer support. We do not sell your personal information to third parties.
We may share your information with: (a) service providers who assist in operating our platform (payment processors, identity verification services, cloud hosting); (b) law enforcement or regulatory bodies when required by law; (c) professional advisors such as lawyers and accountants; and (d) in connection with a merger, acquisition, or sale of assets. We require all third parties to respect the security of your data and treat it in accordance with applicable law.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When we no longer need your information, we will securely delete or anonymize it.
Depending on your jurisdiction, you may have the right to: (a) access your personal information; (b) correct inaccurate data; (c) request deletion of your data; (d) object to or restrict processing; (e) data portability; and (f) withdraw consent. To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Essential cookies are required for the operation of our services. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect functionality.
CoinKrazy is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
For questions about this Privacy Policy or our data practices, please contact us at [email protected] or through the live chat feature on our website.